RETURNS & EXCHANGES
Basic Refund Policy
- There are 3 types of items we sell, and all 3 have slightly different Refund Policies:
Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Shirts: These have a full 30-day refund guarantee. If an item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please send to PO Box 8808, Cinda Park, Gauteng, 1459, South Africa
How do I exchange a shirt for a different size?
If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to PO Box 8808, Cinda Park, Gauteng, 1459, South Africa
ATTENTION: EXCHANGES - SIZE
- Make sure to include details on the correct size needed sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at email@example.com.
What do I do if I received the wrong shirt or my shirt is defective?
- If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up.
- We will take care of you and cover all the costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is between $1.95 to $4.95 unless you order a large amount of weight. On FREE promotional items, shipping starts at $9.95 as we are shipping from our different warehouses overseas.
How do I track my package?
- You will receive an email with the tracking number from our courier company the moment your shipment is on its way.
- You can also check on the status of your order at any time by emailing the customer support desk at email@example.com.
How long does it take for an order to arrive?
- This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
- For non-apparel items, delivery can vary and take 3-6 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked inhouse, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
SHIRTS & APPAREL
What type of t-shirts do you print on?
- We print on the finest, softest, comfiest tees...
Where do your other items come from?
- eXtroVation is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
My order status is fulfilled. What does it mean?
The order status page updates in real time as the status of the shipment changes.
Possible statuses are:
Confirmed - You successfully completed a checkout, but we have not shipped or fulfilled the order yet.
Fulfilled - The order has been packed and dispatched to the carrier.
Your shipment is confirmed - Your order is on its way.
Out for delivery - Your order will be delivered soon.
Attempted delivery - The carrier attempted to deliver the order to the destination address, but was unsuccessful.
Delivered - You received your order.
Note for order without a tracking: You will only receive the notification "fulfilled" which means your order has been dispatched and is on its way. You can refer to the shipping delivery delay here for an approximate date of delivery.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at firstname.lastname@example.org and we'll get back to you right away.